Refund Policy

When and how you can get a refund.

1. Eligibility

Refunds are available when an order cannot be delivered as described, or when a delivery issue is confirmed to be our fault.

2. Non-delivery

If we are unable to deliver your order within the estimated time and cannot arrange an alternative, you are entitled to a full refund.

3. Wrong item or quantity delivered

If you receive the wrong item, wrong league, or an incorrect quantity, contact us with your order number and we will correct the delivery or refund the difference.

4. Change of mind

Because our products are delivered digitally and often immediately, refunds for change of mind are only possible before delivery has started. Contact us as soon as possible.

5. How to request a refund

Use the Order Tracking page or contact live chat/Discord with your order number and a short description of the issue. Our support team will respond as soon as possible.

6. Refund method & timing

Approved refunds are returned via the original payment method (crypto, PayPal, or VNPay) and are usually processed within a few business days.